SilencerCo lives by what they call “The Three Ps,” People, Passion, and Precision. The Three Ps are the road map to accomplish their mission of doing it better. Let’s break down how that philosophy works.
People
We often hear companies say that they put the customer first. A common customer service maxim says that “the customer is always right,” even though any honest person knows that’s untrue. SilencerCo takes a somewhat different approach to outstanding customer service: they put their employees first.
The idea is that happy employees, people who genuinely like, or even love, their jobs, will strive to do their best every day. That means better, more consistent product lines, more innovation, faster, friendlier service, and a great experience for everyone involved. In short, people who take pride in their work want to do things the right way. Everyone wins. That’s what SilencerCo aims for every day.
So, how do they do that? After all, a job is a job, and most folks would rather be doing other things. We’ve all been there. SilencerCo recognizes all that but continues to take steps toward improving their employees’ experience. Let’s look at a few of those.
Automation
SilencerCo is investing heavily in robotics to aid the manufacturing process. Usually, automation means real people lose their jobs because they’ve been replaced. Not so at SilencerCo. Founder and CEO Jonathan Shults told us that “By introducing higher levels of automation into our production processes we are creating greater efficiency for our company and more enjoyable jobs for our employees. We are automating the parts of manufacturing that are mundane and tedious. Employees will work in conjunction with these new automations in a way that allows them to spend more time on creative and high-level tasks.”
